Voicepulse quietly TRIPLES their rates

Saturday, June 13, 2009

Voicepulse had been offering outbound SIP termination for about a half-penny a minute to many (most) US regions. They had a "flex" rate where rates to each number varied, and some numbers were higher, but many were in this half-penny range.

Well, it looks like around June 8, Voicepulse went to flat-rate for the US but that new rate is 1.9 cents per minute. You could argue that this is FOUR times the old rate, but since it was a flex rate, I'll call it only three times the old rate. But THREE times! All in one day, without any warning.

I would expect anybody who had a large balance at Voicepulse to be really upset by this. There are many services offering better rates. The first punch to Asterisk users was when Voicepulse dropped support for IAX protocol. Now they've slapped us with this outrageous and totally out of the blue rate increase. I'm surprised I haven't seen more talk about this around the net.


VoicePulse (public.relations@voicepulse.com) said...

As a response to your (anonymous) posting, we'd like to state the following facts:

* VoicePulse is the only provider to offers its customers the ability to lookup rates in realtime via web services (aka "FlexRate").
* VoicePulse offers easy to import CSV files for least cost routing, available 7 days before their effective date.
* VoicePulse offers US-based customer support, technical support, and sales teams available via phone and email during business hours.
* VoicePulse offers a module for FreePBX that instantly and correctly configures SIP trunking for our customers.
* VoicePulse offers our customers the ability to hire technical resources on an hourly basis for custom projects.
* VoicePulse offers free 30-day SIP trunking trial accounts without asking for any credit card information.
* VoicePulse is the only ITSP to have been awarded PC Magazine's Best of the Year and PC WORLD's BEST BUY awards.
* VoicePulse funds the manpower that goes into all of the above by charging our customers less than 2¢/min, a 4x savings over business-class POTS.

Finally, most of our customers know that if they want to discuss lower pricing, or any other aspect of our service, there is always someone ready to talk to at +1-732-339-5100 M-F 9am-5pm ET or email contact-at-voicepulse-dot-com.

Lisa said...

You say you're ready to "discuss lower pricing" but when I called and said the main thing we used the service for was US48 sub-cent termination, the only option they gave me was to cancel the account. We had an account for many years and delivered thousands of minutes.

Also, "FlexRate" was very cool, but if the answer is always 1.9 cents for us48, it doesn't add much value anymore.

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