Emails to go unanswered

Saturday, August 25, 2007

Ooma claims to be different than all the other VoIP startups. However, just like most the rest, they ignore queries from customers. I have sent several emails to and have yet to receive a single reply.

Update: I did finally get a response to one of my questions. I asked about 911 when using ooma without a landline. They don't support this usage yet (they require a landline) but when they do, then your 911 calls will be routed over the internet with the address you register with ooma - so it seems that ooma essentially gives you the equivalent of a Vonage-type "broadband phone service" (in FCC lingo this is a "replacement" service) with unlimited calls to the U.S. for the price of the box up-front, instead of a monthly fee. Like Skype and their supernodes, it would seem that if nobody actually has a lineline, the ooma business model falls apart.

1 comment:

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